Shipping policy
Shipping Rates and Delivery Estimates
We aim to have your order on your doorstep in 5-7 business days.
Shipping times may vary during sales periods or public holidays.
We use Evri & DPD for shipping UK orders and we will email you a tracking number once your order is shipped. If you have ordered a cage your item will ship with DPD, all smaller items will be shipped by Evri.
We ship to the UK, USA, Canada, Belgium, France and Switzerland. Shipping outside of these countries is not available.
Damages
We are not liable for any products damaged or lost during shipping. If you have received your order damaged, please email us at help@kavee.com to file a claim in order to get a replacement or a refund, as per our Refund Policy.
Also, please save all packaging material and damaged goods before filing a claim.
Customs and Duties
Orders shipping to destinations outside the United Kingdom and Europe might incur import fees and duties & taxes that are not reflected in our prices. If duties and taxes are imposed on your order, they are due at time of delivery.
Please consult your local customs office for more details about your country's duties and taxes.
As per the terms of our refund policy, please note that shipping arrangements and costs incurred to return items are the customer’s responsibility.
Worldwide Shipping Rates
Canada
Standard shipping on orders 0-30kg - $15.00
United States
Standard shipping - $9.50
France & Belgium
Standard shipping on orders between £0.00 - €150.00 - €6.50
Standard shipping on €150.00 and up - Free
United Kingdom
Standard shipping on orders between £0.00 - £120.00 - £6.95
Standard shipping on £120.00 and up Free
Switzerland
Standard shipping on orders 0-30kg - €55.00