Help Centre

Yes! Grids, panels, connectors, and coroplast bases are sold individually here, so you can expand or customise your setup.

Yes! Our cages feature extra-thin meshing with small holes, safe for guinea pigs over 8 weeks old. Supervise young pigs initially to ensure they can move safely.

A stand makes cleaning easier, protects guinea pigs from draughts, provides extra storage, and improves bonding during playtime. A lid keeps your guinea pigs safely inside and other pets out but should not bear weight. Always supervise children near the cage and keep other pets separate.

Our cages are designed specifically for guinea pigs. While we don't currently offer dedicated rabbit cages, many customers use our cage parts to build taller, bunny-friendly setups. If you do this, we recommend using nibble guards to help protect the coroplast base edges, as rabbits tend to chew more than guinea pigs. Feel free to reach out to our customer service team if need any help choosing the right cage parts.

We don't currently offer custom-made cages or cage parts. However, our modular C&C system allows you to create and customise a setup that suits your space and your piggies' needs. If you're unsure how many parts you'll need or would like some guidance, feel free to contact our customer service team.

You can download our assembly instructions manual here for a quick step-by-step guide. For a more detailed walkthrough, check out our YouTube channel here, where we have video tutorials for most of our cages.

Place your guinea pigs in a safe area, then remove all toys, hay, bowls, and bedding from the cage. Spot clean daily by shaking or vacuuming droppings and loose hay, and replacing any wet fleece liners and pee pads.

For a weekly deep clean, wipe the coroplast base and accessories using a pet-safe cleaner or a natural mix of half water and half white vinegar, then add a fresh fleece liner and refill with clean hay, food, and water. Avoid harsh chemicals like bleach or ammonia, as guinea pigs are sensitive to strong products.

We've also got plenty of cleaning instructions and hacks on our blog, as well as step-by-step video guides to help you achieve a wheek-y clean cage.

Please make sure your cage is assembled correctly: the grids should be fully clicked into the connectors, the coroplast properly folded with nothing pressing against the grids, and the cage placed on a stable, level surface. You can follow our assembly instructions or one of our video tutorials for guidance.

If you're still experiencing issues, contact us with pictures of the full cage and any specific parts causing problems, and we'll be happy to assist further.

Yes! Coroplast is non-toxic and safe for guinea pigs. Chewing is normal and usually due to curiosity or boredom. We recommend using nibble guards to protect the base and reduce chewing.

Each grid and acrylic panel measures 35 x 35 cm (13.8 x 13.8 inches). Wire mesh spacing is approximately 2.4 cm, and acrylic panels are 0.3 cm thick.

For cage sizing guidance, see more details here. As a general rule:

• 4x2 for up to 2 guinea pigs
• 5x2 for up to 3 guinea pigs
• 6x2 for up to 4 guinea pigs
  

This ensures your guinea pigs have enough space to move, play, and stay healthy.

Unlike standard cages, C&C cages are spacious enough for your guinea pigs to move freely and popcorn comfortably, making them happier and healthier. They are designed to be easy to clean, adaptable to different layouts, and fully customisable with accessories and panels. Their modular design also makes them simple to transport.

All our standard liners are made from polyester fleece, but some of our collections have different finishes, such as a softer plush feel. Our Pocket liners also include a hidey pocket, bamboo blend filling, and a waterproof bottom layer for added durability.

Yes, we recommend "wicking" your liners by washing them once or twice before first use to fully activate their absorption properties.

Unfortunately, we do not offer custom-sized fleece liners. Our liners are currently available in sizes 3x2, 4x2, 5x2, and Loft only.

Spot clean daily by removing hay and droppings. Wash liners every 3 to 4 days at 30°C using a small amount of pet-safe detergent. Avoid fabric conditioner as it can reduce absorption. Air drying is recommended. Using a laundry bag can help protect your washing machine from hay and debris.

You can find more information about taking care of your fleece liners here.

Fleece liners are designed as an alternative to traditional bedding such as wood shavings. Simply place the liner in your cage to absorb moisture and keep your guinea pigs comfortable.

We recommend “wicking” the liner before first use by washing it once or twice. You can also use extra pee pads in high-traffic areas to extend time between washes.

For more information about our fleece liners, feel free to read our blog here.

With proper care, fleece liners can last for years. They're a great sustainable alternative to traditional bedding and can help you save money over time.

If your liners are new, wash them once or twice to activate absorption. If absorption decreases over time, try washing them again using less detergent, as excess detergent can reduce performance.

Our fleece liners are available in 3x2, 4x2, 5x2, and Loft sizes. We do not make 6x2 liners, as they can become too heavy for standard washing machines. For 6x2 cages, we recommend using two 3x2 liners.

You can find more information about sizing on each product's page here.

Next-day delivery is available for UK orders placed Monday-Thursday before 2pm. Orders placed after the cut-off or on weekends will be dispatched the following working day. This service is available on weekdays only.

We currently ship to the UK, US, Canada, and most European countries. For a full list of destinations, see our Shipping Policy.

We aim to deliver standard shipping orders within 3-5 business days. Delivery times may vary during busy periods or bank holidays. For UK orders, next-day delivery is available Monday-Thursday before 2pm.

You can pay securely using PayPal, Visa, Mastercard, and American Express credit cards.

We use DPD for larger items like cages, and Evri for smaller items, including fleece liners, accessories, and cage parts.

Yes, UK and US returns are completely free. A prepaid return label will be provided.

Once we've received your return at our warehouse, we aim to process it as quickly as possible, with a maximum timeframe of 10 business days. We'll notify you once your return has been processed and the refund issued. Depending on your payment provider's processing times, the refund may take 1 to 5 business days to appear in your account.

Exchanges depend on stock availability. Contact our customer service team to arrange a return, then place a new order for the items you want.

Returns are accepted within 30 days of delivery. Items must be unused and in their original condition. To return an order, contact us with your order number and items to return, and we'll provide a prepaid return label and instructions.

You'll receive tracking details once your order leaves our warehouse. You can also log into your account to view the status of all your orders.

If you need to cancel, contact our customer service team as soon as possible. Our warehouse processes orders quickly, so we cannot guarantee cancellations. If we're unable to cancel, we'll assist you with a return.

Contact our customer service team as soon as possible. Include any updated shipping information to ensure your order is dispatched correctly. Changes cannot be guaranteed once the order leaves our warehouse.

Check your account first, as some orders ship in multiple parcels. If items are still missing, contact us with a photo of all received items, packaging, and shipping labels, and we'll assist you further.

Contact our customer service team and include a photo of the damaged items along with packaging and shipping labels. We'll help resolve the issue promptly.

As part of our Kavee Klub loyalty program, you earn Koins for each order. The Koins can be redeemed for vouchers to use on future purchases. You can check your balance and expiry dates in your account and convert your Koins into vouchers whenever you like.

Check that your code is valid, hasn't expired, and meets all conditions. If it still doesn't work, contact us with the code and a screenshot of your cart so we can help.